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Shopping Guide

 

Welcome to Flatflowsy (hereinafter referred to as "we" or "us"). We are an online store dedicated to providing high-quality outdoor furniture, including outdoor storage sheds, outdoor hanging chairs, outdoor folding chairs, outdoor benches, and outdoor sofas. To ensure you have a smooth and secure shopping experience, we have prepared this guide.

Pre-purchase Preparation and Selection

Before placing an order, we recommend that you carefully consider the following aspects to ensure the products meet your needs:

  • Space Measurement: Measure your outdoor area (patio, garden, or balcony) accurately. Ensure there is enough clearance for the assembly of outdoor storage sheds or the swinging range of outdoor hanging chairs.
  • Material and Durability: Consider the local climate. Our outdoor sofas and benches are designed for durability, but selecting the right material (such as weather-resistant wood or metal) is essential for longevity.
  • Product Specifications: Carefully review the dimensions, load capacity, and material descriptions on the product page. Check whether the outdoor folding chairs or benches suit your intended usage.
  • Requirement Check: Please ensure that the selected items align with your expectations for functionality and style. As we do not offer offline showrooms, all product details are provided comprehensively online.

Shopping Cart and Order Confirmation

Once you have selected your desired items, please follow these steps:

  • Review Your Cart: Double-check the quantity and specifications of the items in your shopping cart.

  • Accuracy of Information: Ensure that your shipping address and contact details are accurate. We rely on this information to deliver your outdoor furniture promptly.

  • Order Review: Before proceeding to the next step, review the total amount. Once you confirm the order, the system will generate a unique order number for your reference.

Select Payment Method and Complete Payment

We provide a secure payment environment to protect your financial information.

  • Accepted Payment Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Payment Security: Your transaction information is encrypted to ensure safety. We do not store your full credit card details on our servers.

  • Completion: After the payment is successfully processed, you will receive an order confirmation email. If the payment fails, please check your card status or contact your issuing bank.

Shipping and Delivery

We are committed to delivering your products in a timely manner:

  • Processing Time: Orders are typically processed within a standard timeframe after payment confirmation.

  • Tracking: Once your order is dispatched, we will provide tracking information so you can monitor the status of your delivery.

  • Delivery Range: We deliver to residential and business addresses throughout Australia. Please ensure someone is available to receive large items like outdoor sofas or storage sheds.

Returns and Refunds

Your satisfaction is important to us. If you are not satisfied with your purchase:

  • Return Window: You may request a return within 14 days of receiving your item, provided the item is in its original condition and packaging.

  • Process: To initiate a return, please reach out to us through the contact information provided below.

  • Refunds: Once we receive and inspect the returned item, a refund will be processed to your original payment method.

Privacy and Data Security

We value your privacy and are committed to protecting your personal information:

  • Data Collection: We only collect information necessary to process your orders and improve your shopping experience, such as your name, address, and email.

  • Information Usage: Your information is used solely for order fulfillment and communication regarding your purchase. We do not share your data with unauthorized parties.

  • Security Measures: We implement industry-standard security measures to prevent unauthorized access or disclosure of your data.

Contact Us

If you have any questions regarding our products or your order, please feel free to reach out to us. We are here to assist you.

Address: 4600 CITY VIEW DR, FOREST PARK, GA 30297-1728, US
Phone: +1 (516) 640-8743
Email: solutions@flatflowsy.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)