Privacy Policy

 

Flatflowsy (hereinafter referred to as "we" or "us") provides this Privacy Policy to explain how we collect, use, and protect information when you visit our online store and purchase our products, including outdoor storage sheds, outdoor hanging chairs, outdoor folding chairs, outdoor benches, and outdoor sofas.

1. Scope of Application

This policy applies to all users of our online store and all information collected through our website during the provision of our products and services. We are committed to protecting the privacy of our visitors while they browse and interact with us.

2. Information Collection Technical Means: Cookies

We use cookies and similar tracking technologies to collect information about your browsing behavior and device. These technologies help us recognize your browser, understand how you interact with our website, and remember your preferences. The information collected via cookies includes your IP address, browser type, and pages visited, which allows us to provide a functional and optimized shopping experience.

3. Information Usage and Sharing

We use the collected information to process your orders and ensure the delivery of our products. We share necessary information with service providers who assist us in operating our online store, such as payment processors and logistics partners, solely for the purpose of completing your transactions. We do not sell your personal information to others.

4. Data Storage and Cookies

We store your data securely and use cookies only with your awareness. When you first visit our website, you are informed about our use of cookies. By continuing to use our website, you authorize us to store and access cookies on your device. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our website.

5. User Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request to view or update your personal data if it is inaccurate or incomplete.

• Deletion: You may request the removal of your personal information from our systems.

• Withdrawal of Consent: Where you have provided consent for data processing, you have the right to withdraw that consent at any time. To exercise these rights, please contact us using the details provided below.

6. Legal Basis for Data Processing

In accordance with the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

• Performance of a Contract: We process your information to handle your orders and provide the services and products you have purchased.

• Explicit Consent: We process your data for newsletter subscriptions and marketing communications only when you have given us clear and explicit consent.

• Compliance with Legal Obligations: We process and retain certain data to fulfill our requirements for tax, accounting, and regulatory compliance.

• Legitimate Interests: We process information to improve the user experience on our website and to monitor and prevent fraud to ensure a secure environment.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or alteration. We utilize secure servers and encryption protocols to safeguard the integrity of your personal data during transmission and storage.

8. Data Retention Period

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When the information is no longer needed, we securely delete or anonymize it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational and legal reasons. Any updates will be posted on this page . We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or concerns regarding this policy or your data, please contact us:

Address: 4600 CITY VIEW DR, FOREST PARK, GA 30297-1728, US
Phone: +1 (516) 640-8743
Email: solutions@flatflowsy.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)