Terms of Service
1. Introduction and Scope
Welcome to Flatflowsy (hereinafter referred to as "we" or "us"). We operate this online store specializing in outdoor furniture, including outdoor storage sheds, outdoor hanging chairs, outdoor folding chairs, outdoor benches, and outdoor sofas. These terms govern your use of our website and the purchase of our products. By accessing our site, you agree to be bound by these policies.
2. User Accounts and Site Responsibility
Users are responsible for maintaining the confidentiality of their account information and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service or terminate accounts if any activity violates these terms. We strive to ensure the website is accessible at all times, but we are not liable if the site is unavailable for any period.
3. Product, Inventory, and Price Disclosure
We make every effort to display the colors and images of our products as accurately as possible. We do not warrant that the quality of any products, services, or information purchased will meet your expectations perfectly, though we strive for excellence. Prices for our products are subject to change without notice. We reserve the right to limit the quantities of any products we offer or to discontinue any product at any time.
4. Orders and Payment
All orders are subject to acceptance and availability. We currently accept payments via Visa and MasterCard. By placing an order, you represent that you are authorized to use the chosen payment method. We reserve the right to refuse any order you place with us.
5. Shipping Policy
Delivery Scope: We only support delivery within Australia. International shipping is not supported.
Shipping Fees: We offer free shipping on orders of $50 AUD or more. For orders under $50 AUD, a flat shipping fee of $5.99 AUD will be charged.
Processing Time: Orders are typically processed within 1 to 3 business days.
Transit Time: Delivery usually fluctuates between 5 to 8 business days.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
Detailed Information: For more details regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.
6. Order Cancellation
Cancellation Conditions: Orders that have not been shipped within 48 hours of placement can be cancelled directly. Orders exceeding 48 hours or those already shipped cannot be cancelled; please wait for the delivery and then contact us for a return and refund.
Refund Method: Refunds will be issued to the same payment method used for the original purchase.
Arrival Time: Once the refund condition is met, the funds will be returned to your bank card (Visa, MasterCard). Based on the processing efficiency of different banks, we expect the refund to arrive within 1-5 business days. Please contact us if it exceeds this period.
Detailed Information: For more details on the cancellation process, please refer to our Cancellation Policy Page.
7. Returns, Exchanges, and Refunds
Exchange Conditions: Exchanges are applicable within a 14-day window from the date of receipt, provided the item is in its original condition.
User Actions: To initiate a return or exchange, please contact our support team with your order number and reason for the request.
Process: Once your request is reviewed, we will provide instructions on how to return the items.
Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), using the same method as the purchase.
Arrival Time: After the return is confirmed, the refund will be returned to your bank card account. Expected arrival is 1-5 business days depending on the bank.
Detailed Information: For more details on the return and refund process, please refer to our Return and Refund Policy Page.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with Australian privacy laws.
9. Disputes and Applicable Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of this site shall be resolved in the competent courts of Australia.
10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us and protected by intellectual property laws. You may not reproduce, duplicate, or sell any portion of the service without express written permission from us.
11. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website. Our total liability to you for any claim shall not exceed the amount paid by you for the product.
12. Modifications to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.
13. Force Majeure
We shall not be held responsible for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, or supply chain disruptions.
14. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms.
15. Contact Information
Address: 4600 CITY VIEW DR, FOREST PARK, GA 30297-1728, US
Phone: +1 (516) 640-8743
Email: solutions@flatflowsy.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)